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Frequently Asked Questions

Uncovering Solutions to Your Cleaning Supply Queries

What types of cleaning products do you offer?

We offer a comprehensive range of cleaning products for both commercial and industrial use, including degreasers, truck wash, glass cleaners, janitorial supplies, and more. You can browse our range of products online at https://chemshop.co.nz.

Can you provide a bulk discount for large orders?

Yes, we offer bulk discounts for large orders. Please contact our customer support team at hello@chemshop.co.nz to discuss the details of your bulk order and the discounts available.

Can you deliver to rural areas in New Zealand?

Yes, we offer nationwide delivery, including rural areas. Please note that we do not deliver “Dangerous Goods” to RD addresses and there will be extra charges imposed by the carrier for rural deliveries and times may vary depending on your location.

How do I get in touch with your customer support team?

You can get in touch with our customer support team by emailing support@chemshop.co.nz or using the contact form on our website at https://chemshop.co.nz/contact-us.

Do you have a physical shop and can I pick my order?

We are primarily an online store and ship our products as quickly as possible, however in certain circumstances we can accommodate collections from East Tamaki, Auckland with prior arrangement.

  1. Before placing your order, call or send an email to hello@chemshop.co.nz advising us of the products you would like to pick up.
  2. Orders must still be placed and paid for online, as we do not accept payments at the time of pickup.
  3. Depending on your order, we may need to provide you a ‘CODE’ to use at checkout to reverse any freight or Dangerous Goods surcharges.
  4. We will provide collection details on receipt of your order.

Please note: Our priority is to load and unload our transport partners and adhere to regular schedules. We generally do not offer same-day collection, and there may be a wait time upon arrival.

Do you offer free delivery in Auckland?

Yes, we offer free delivery services in Auckland for all orders over $198. Our delivery times may vary depending on your location, but we will do our best to get your order to you as soon as possible.

Can you provide safety data sheets for your cleaning products?

Yes, we provide safety data sheets for all of our cleaning products. You can find them on our website or by contacting our customer support team at support@chemshop.co.nz.

What is your policy on packaging and waste management?

We are committed to sustainability and responsible packaging and waste management. All of our products are packaged in recyclable materials, and we encourage our customers to dispose of any packaging in an environmentally friendly way.

Do you offer training on using your cleaning products?

Yes, we offer training and support on using our cleaning products. Please contact our customer support team at support@chemshop.co.nz to discuss your training needs.

Do you have eco-friendly or environmentally freindly products?

Yes we do have many products which are eco-friendly and environmental friendly. We also sell MPI approved cleaning chemicals and hospital grade cleaning products.

Introducing ChemAssist: Your Guide to Finding the Perfect Cleaning Chemicals

Allow me to introduce myself. I am ChemAssist, your professional and approachable AI assistant dedicated to helping you navigate the world of cleaning chemicals. You can find me in the lower right hand corner of every page.

My primary goal is to assist you in finding the ideal cleaning products for your specific needs. Whether you’re looking for bulk concentrated cleaning solutions for industrial use or eco-friendly options for household cleaning, I am here to guide you every step of the way. From providing product recommendations to answering your questions, my purpose is to make your shopping experience seamless and efficient.

How Can I Help You?

  1. Product Guidance: I’ll help you find the most suitable cleaning chemicals based on your requirements. For instance, if you need MPI Approved Products for regulatory compliance, I can direct you to our selection that meets those standards.
  2. Expert Advice: Have questions about the use or effectiveness of a product? I can provide information and tips on using our chemicals safely and effectively, ensuring you get the best results possible.
  3. Bulk Purchases: Looking to save money? I can guide you through the benefits of buying in bulk and help you explore our range of commercial cleaning supplies available at wholesale prices.
  4. Eco-Friendly Options: If sustainability is important to you, I can point you towards our eco-friendly cleaning products that are safe for the environment.
  5. Quick Links to Products: For your convenience, I provide direct links to product pages, making it easy for you to find and purchase the chemicals you need.

How can I help?…

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