FREE SHIPPING IN AUCKLAND FOR ORDERS OVER $198

Frequently Asked Questions

Uncovering Solutions to Your Cleaning Supply Queries

What types of cleaning products do you offer?

We offer a comprehensive range of cleaning products for both commercial and industrial use, including degreasers, truck wash, glass cleaners, janitorial supplies, and more. You can browse our range of products online at https://chemshop.co.nz.

Can you provide a bulk discount for large orders?

Yes, we offer bulk discounts for large orders. Please contact our customer support team at hello@chemshop.co.nz to discuss the details of your bulk order and the discounts available.

Can you deliver to rural areas in New Zealand?

Yes, we offer nationwide delivery, including rural areas. Please note that we do not deliver “Dangerous Goods” to RD addresses and there will be extra charges imposed by the carrier for rural deliveries and times may vary depending on your location.

How do I get in touch with your customer support team?

You can get in touch with our customer support team by emailing support@chemshop.co.nz or using the contact form on our website at https://chemshop.co.nz/contact-us.

Do you have a physical shop and can I pick my order?

At this stage we only have our warehouse in East Tamaki, Auckland. If you’re Auckland based and want to pick up your products faster you need to place order online and advise that you want to pick it up yourself. Please send an email to hello@chemshop.co.nz before placing your order.

Do you offer free delivery in Auckland?

Yes, we offer free delivery services in Auckland for all orders over $200. Our delivery times may vary depending on your location, but we will do our best to get your order to you as soon as possible.

Can you provide safety data sheets for your cleaning products?

Yes, we provide safety data sheets for all of our cleaning products. You can find them on our website or by contacting our customer support team at support@chemshop.co.nz.

What is your policy on packaging and waste management?

We are committed to sustainability and responsible packaging and waste management. All of our products are packaged in recyclable materials, and we encourage our customers to dispose of any packaging in an environmentally friendly way.

Do you offer training on using your cleaning products?

Yes, we offer training and support on using our cleaning products. Please contact our customer support team at support@chemshop.co.nz to discuss your training needs.

Do you have eco-friendly or environmentally freindly products?

Yes we do have many products which are eco-friendly and environmental friendly. We also sell MPI approved cleaning chemicals and hospital grade cleaning products.

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